Tales from Tech Support

We were preparing for clients to be permanently onsite who required Internet access. We don't want them on our network and they don't want to be on ours either for security reasons, so we provide a simple consumer grade broadband line. It's just the ISP router to a dumb unmanaged switch wired up to each desk, plain and simple. I test each socket myself, every single one is fine.

So we're having a meeting with a software vendor about a new ERP solution. Representatives of every department and the boss himself present.

These stories are originally posted over the past decade on Reddits TalesfromTechSupport so I am copying over to Lemmy to help bring some life into this /c/

Another tale from the the land downunder. This time for all you RF geeks. I apologise in advance if I use dB, dBm, and dBi incorrectly, I tend to use them interchangeably at work.

When using new wireless kit, never assume the vendor knows what they are doing, most of the time they do not know what the local laws regarding wireless equipment even are. We have some vendors ignore standards while others follow the standard so closely the kit becomes unusable.

This story is a few tears old, but I'll try to remember all the fun parts.

My incident over 2 9 years ago involves the federal regulator making impossible claims.

These stories are originally posted over the past decade on Reddits TalesfromTechSupport so I am copying over to Lemmy to help bring some life into this /c/

Some background, I work full stack while we also man the support email from users. I'm manning the support email this week, but today I was also tech support for a fellow developer.

This is a more recent story while working for an MSP in Europe compared to my time working for an ISP in Australia

This is a repost of a story I posted on Reddit a few years ago.

User: I need a new ssd to expand the storage on my laptop

I work in the IT department of a mid-sized company. One of my responsibilities is encoding newly-entered tickets (we use pretty old software for this, so auto-encoding isn't an option). Because of this, I get to personally greet every new ticket that comes knocking at the front door of our Service Desk, from the frustratingly complex to the yawn-inducingly mundane. This ticket fell in the latter category, and came across as follows.

Rule T1A - Always have someone else to blame it on.

This doesn't exactly fit but it's close enough.